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Published on 5/7/20 1:51 PM

Remote Relief: Workspace One RemoteHelp

Concerns about the COVID-19 pandemic, and the impact it is having globally on all aspects of daily living, are atop of everyone's minds. As  Business's world wide are coping with new hurdles of just continuing daily activities; they now have to re-structure the way traditional work and business practices are conducted. Remote Relief is committed to offering remote support solutions designed to digitally transform employee and customer experiences for business continuity.

Mobile devices and their corresponding plethora of applications, are continuously revolutionizing how we conduct business, communicate, socialize, shop, educate and more. Amid this unfortunate time, social distancing has become our new norm; fortunately mobile devices have enabled us to virtually connect with family, friends, & co-workers, allowing essential services such as schools to continue, and essential retail establishments to continue on. 

As more people world wide are relying on digital mobility to work and socialize, businesses supporting these devices now have to consider taking extra steps to meet the increased demand and usage in order to provide a positive end user experience as well as up to date security protocols; for not only consumers and customers but also for employees of these enterprises.

Complete Remote Support

In order to create a positive end user experience, businesses need to maintain a dynamic strategy that integrates high level customer experience across every stage of the customers journey: beginning with marketing, then sales, product, customer service and support.

Remote Relief utilizes VMware's Workspace ONE Unified Endpoint Management (UEM)tool to remotely support business' customers, and employees directly from the Workspace ONE console with Workspace ONE Assist. VMware has announce they have expanded the remote support solution offerings to enable customer service organizations to remotely support their consumer or business customers, and employees using the same technology with VMware RemoteHelp.

RemoteHelp by VMware, is a new solution, specifically designed to address the needs of customer service organizations, such as wireless service providers. RemoteHelp is a remote customer support solution that enables organizations to quickly assist customers with device tasks or troubleshoot and fix device issues in real-time. With RemoteHelp, customer support reps can easily launch Live remote support sessions and view or control customers’ & employee Android and iOS devices, directly from their CRM platform.

According to a recent CGS Consumer Customer Service Survey, when it comes to support, nearly 50% of respondents said they prefer a live support agent over self-service resources. Live support agents are especially important when it comes to complicated or technical issues, since they are able to react and adapt to the complexity of an individual’s problem and resolve the issue.

Remote Relief's UEM subject matter experts, specialize in assisting clients in setup, deployment, and remote management of companies mobile and fixed devices through VMware Workspace One & RemoteHelp. If you would like more information about Remote Relief and our services, please subscribe to our tech blogs. If you are interested in a demonstration or learning more about Remote Mobile Device Management, UEM features, benefits, and complete device management capabilities click here to speak with an MMS Specialist.



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Bryan Afonso
Author: Bryan Afonso
Marketing Coordinator at Remote Relief inc. Combining my skills and experiences that began in retail environments then shifting to handheld mobile device testing enables me to convey IT and Mobile Device Management solutions and information.

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